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Property Solutions

We cater to all your utility needs, ensuring safety, comfort, and efficiency.

At CRS Matrix, we pride ourselves on serving both Leicester homeowners and landlords. Homeowners can enjoy comfort, savings, and peace of mind with our tailored services, while landlords can ensure compliance, safety, and value for their investment.

So Why Choose CRS Matrix?

Because we're your local experts, with a unique understanding of Leicester's property needs. We offer comprehensive services, so you don't have to go anywhere else. We're landlord-friendly, with tailored services to enhance your property value and compliance. Most importantly, we do what we say, and you won't find any confusing jargon here. Experience the difference today, your property, our expertise.


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MSC Logo

MCS, or the Microgeneration Certification Scheme, is a nationally recognised quality assurance scheme in the UK.

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NICEIC is the UK's leading voluntary regulatory body for the electrical contracting industry. It assesses electricians for safe and competent work.

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RECC sets high consumer protection standards for businesses who sell or lease renewable energy generation systems to domestic consumers in the UK.

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GasSafe Logo

Gas Safe Register is the official registration body for gas engineers in the UK, Isle of Man, and Guernsey. It ensures engineers are qualified to work safely and legally on gas appliances.

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Worcester Bosch Logo

Worcester Bosch is a renowned manufacturer of heating and hot water products, including boilers, solar water heating systems, and heat pumps.

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QANW is a leading provider of insurance-backed guarantees and deposit protection for home improvements and renewable energy installations.

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OZEV is a UK government team dedicated to supporting the transition to zero-emission vehicles. It provides funding for charging infrastructure and incentives for electric vehicle adoption.

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TSI Approved Logo

TSI is a professional association in the UK representing trading standards professionals. It aims to promote and protect consumer interests, ensuring businesses comply with trading standards.

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Soft Touch Arts Logo

Soft Touch Arts are a Leicester charity that seek to change the lives of vulnerable young people through their committed work.

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How do you know when your boiler needs replacing?

Some signs that your boiler may need replacing include an increase in energy bills, a drop in boiler efficiency, strange noises coming from the boiler.

What time of year should I service my boiler?

It is recommended to have your boiler serviced in the summer or early autumn months, before your energy requirements start increasing for winter. This reduces the chance of a boiler breakdown when your home needs heating the most.

How do I find out when my boiler was last serviced?

Unless you have a written record of services from the previous homeowner, it can be difficult to determine when your boiler was last serviced. To play it safe, it’s best to schedule a service as soon as possible. After the service, make sure to keep track of the date to schedule your next service every12 months from then.

Do you legally have to get your boiler serviced every year?

While there is no legal requirement to have your boiler serviced annually, it is recommended by most manufacturers and boiler engineers to ensure that your boiler is operating safely and efficiently.

Can you sell a house without a boiler service?

While there is no legal requirement to have a boiler service before selling a house, it may be beneficial to have one carried out as it can give potential buyers peace of mind.

Is a boiler service the same as a gas safety check?

No, a boiler service is not the same as a gas safety check. While both are important, a gas safety check is a basic check of the gas appliances in your home to ensure they are safe to use. A boiler service, on the other hand, involves checking the individual boiler parts to make sure they are clean and working efficiently. Think of a boiler service and a safety check as the equivalent of a service and MOT on your vehicle.

Can I service my own boiler?

No, it is not recommended to service your own boiler as it is important to have the correct qualifications and knowledge to do so safely. It is also a legal requirement to have a Gas Safe registered engineer carry out work on gas appliances

Do I need to turn boiler off before service?

It is not necessary to turn off your boiler before a service, as the engineer can do this as part of the service process, however it’s recommended to turn your boiler off before the service. This will ensure that it has time to cool down, allowing the engineer to work on it safely and efficiently.

What happens if you don’t service a boiler?

If you don’t service your boiler, it may become less efficient. A lack of maintenance can also increase the likelihood of breakdowns and expensive repairs. Boiler Guarantees can become void. It may also become unsafe, as faults can go undetected and lead to gas leaks or carbon monoxide poisoning.

Do they check radiators on a boiler service?

While radiator checks are not typically included in a boiler service, a qualified engineer may be able to perform additional checks on the system if requested. Ask CRS Matrix about extending a standard service package to include checking the radiators.

How long should a boiler service take?

A boiler service typically takes around an hour to complete, although this may vary depending on the type of boiler and the complexity of the service.

What does a full boiler service include?

A full boiler service typically includes a thorough inspection of the boiler and its components, cleaning of the boiler, testing of safety devices, and a check of the gas pressure and flue.

Are boiler services worth it?

Yes, boiler services are worth it as they help ensure that your boiler is operating safely and efficiently. Regular servicing can also help identify any potential issues before they become major problems, which can save you money in the long run.

Does a plumber service your boiler?

Absolutely! Plumbers can be the heroes of your boiler’s story. They have the skills and know-how to give your boiler the TLC it needs during a service, ensuring it stays in tip-top shape. However, it is important to ensure that the plumber is Gas Safe registered, which is a legal requirement for anyone carrying out work on gas appliances in the UK. CRS Matrix, here in Leicester are fully Gas Safe registered.
All gas businesses and their engineers must be on the Gas Safe Register to carry out gas work legally.

How can a programmable thermostat help me save money and be more eco-friendly?

A programmable thermostat allows you to set the temperature of your home according to your schedule, so you can reduce heating or cooling when you’re away or asleep. By using a programmable thermostat, you can save up to 10% on your annual energy bills and reduce your carbon footprint.

How can using energy-efficient lighting help me be more eco-friendly and save money?

Using energy-efficient lighting, such as LED bulbs, can reduce the amount of energy needed to light your home and save you money on your energy bills. LED bulbs are more expensive upfront but last longer than traditional bulbs, which can save you money in the long run.

How can insulating my home help me be more eco-friendly and economical?

Insulating your home helps keep it warm in the winter and cool in the summer, which can reduce your heating and cooling needs and save you money on your energy bills. Proper insulation can also reduce air leaks and improve indoor air quality.

What are some sustainable transportation options that can help me save money and reduce my carbon footprint?

Walking, biking, and using public transportation are all sustainable transportation options that can help you save money on fuel and car maintenance, as well as reduce your impact on the environment. Walking or biking to work is also a great way to get some exercise and fresh air while reducing transportation costs.

How can I save money on cleaning products while also being eco-friendly?

Making your own cleaning products using natural ingredients like vinegar, baking soda, and lemon juice is a great way to be more environmentally-friendly and economical. These ingredients are often cheaper than store-bought cleaning products and can be used for a variety of cleaning tasks around the home.

What are some examples of reusable items I can use to be more eco-friendly and save money?

Some examples of reusable items include cloth napkins, refillable water bottles, and reusable shopping bags. These items may require a larger initial investment, but they can save you money in the long run by reducing the need to buy disposable items repeatedly.

How can taking shorter showers help me be more eco-friendly and economical?

Taking shorter showers reduces the amount of water you use, which in turn reduces the amount of energy needed to heat that water. This can help you save money on your water and energy bills, as well as reduce your impact on the environment.

What is “vampire energy” and how can I save money by reducing it?

“Vampire energy” refers to the energy that electronic devices consume even when they are not being actively used. You can save money by unplugging devices when they are not in use, as this prevents them from using electricity unnecessarily and adding to your energy bill. More information can be found here: https://moralfibres.co.uk/slay-vampire-energy/

Is there more information about about Boiler Checks and Boiler Servicing in Leicester?

Yes. The local Online News paper, The Leicester Mercury wrote an article about it.

Are smart meters safe?

Smart meters are designed and tested to meet strict safety standards. They use low-level radio waves to transmit data, which are well within the safety limits set by the relevant authorities.

Can I switch energy suppliers if I have a smart meter?

Yes, you can switch energy suppliers even if you have a smart meter. Your new supplier should be able to use the same smart meter to measure your energy usage.

What are the benefits of having a smart meter?

A smart meter can help you monitor your energy usage and identify ways to save money on your energy bills. It can also help you to better understand how your energy usage impacts the environment.

How long does it take to get a smart meter installed?

The installation time can vary depending on the availability of the installation engineer and the complexity of the installation. Typically, it takes around 1-2 hours to install a smart meter.

How do I get a smart meter installed?

You can contact your energy supplier to request a smart meter installation. They will arrange a date for an engineer to come and install the meter.

How much does it cost to get a smart meter?

Smart meters are usually provided to customers at no extra cost. However, you should check with your energy supplier to see if there are any charges associated with getting a smart meter.

How do I know if I can get a smart meter?

Energy suppliers are obligated to offer smart meters to their customers. You can check with your energy supplier or the relevant government agency to see if you are eligible.

What is a smart meter?

A smart meter is a digital energy meter that measures your electricity or gas usage in real-time and sends that information to your energy supplier automatically.

What if my gas safety certificate has expired?

If your gas safety certificate has expired, you will need to schedule a gas safety inspection as soon as possible. Our team at CRS Matrix can assist you with this. We will send a Gas Servicing Engineer to your property to carry out a full inspection and provide you with a new certificate once your gas appliances have been deemed safe. It is important to note that continuing to use gas appliances without a valid gas safety certificate can be dangerous and potentially illegal. Contact us today to schedule an inspection.

What happens if I don’t get a gas safety certificate?

There might be severe repercussions. You (and your agent, if you have one) might be charged under the Gas Safety Regulations and receive a fine of up to £6,000 or spend up to six months in jail.

How quickly can I get a Gas Safety Certificate?

You will receive the certificate via email from our certified engineer when the inspection is finished. This is typically within 48 hours (longer if done on the weekend). Depending on the scheduling and availability, we can examine the same day. Please note, there might be a small charge if we have to expedite outside of our normal procedures. Contact us today to schedule an inspection.

Who keeps the Gas Safety Certificate, Landlord or Tenant?

A Gas safety assessment will guarantee that gas appliances and equipment are suitable for usage. record: Landlords are required to give their renters a copy of the yearly gas safety report within 28 days of the inspection’s conclusion or to brand-new tenants prior to their move-in. Copies of the gas safety record must be kept by landlords for two years.

Do I need a Gas Safety Certificate to sell my house?

When you sell your house, you are not required by law to get a gas safety certificate. However, if your boiler is gas, a gas safety certificate—which you should have obtained when your boiler was last serviced—is advised for your own safety.

Do tenants need a copy of gas safety certificate every year?

Yes! By law landlords must carry out an annual gas safety check and provide tenants with a copy of the record of that check.

Can I check if my property has a gas safety certificate?

If you are unsure whether your property has a current gas safety certificate, you can contact us at CRS Matrix and we can help you verify this information. We will need to know the address of the property and the date of the last inspection. If there is no existing certificate or the current certificate has expired, we can arrange for a gas safety inspection to be carried out at your property. This will help ensure that your property is safe and compliant with gas safety regulations.

How do I get a copy of my Gas Safety Certificate?

To obtain a copy of your Gas Safety Certificate, please contact us at CRS Matrix. Our team will be happy to assist you in retrieving a digital or physical copy of your certificate. Please provide us with your name and contact information, as well as the address where the gas appliance is installed. We may also need to verify your identity to ensure that we are releasing the certificate to the correct person. Once we have this information, we will work quickly to get you the documentation you need. Please note that there may be a small fee associated with providing a physical copy of your certificate.

Can I use a Gas Safety Certificate from a previous tenancy?

No, you need to obtain a new Gas Safety Certificate for each new tenancy or every 12 months, whichever comes first.

How long does a Gas Safety Inspection take?

The length of a Gas Safety Inspection depends on the number of appliances being inspected and the complexity of the system. On average, it can take between 30 minutes to 2 hours.

What is the difference between a Gas Safety Certificate and a Gas Service?

A Gas Safety Certificate verifies that gas appliances, fittings, and flues in a property are safe to use, while a Gas Service involves checking the appliances for faults, cleaning, and ensuring they are working efficiently.

What is the Gas Safe Register?

The Gas Safe Register is the official list of gas engineers who are qualified to work safely and legally on gas appliances, fittings, and flues. You can find it here: https://www.gassaferegister.co.uk/

Are gas boiler repairs covered by homeowners’ insurance?

In some cases, gas boiler repairs may be covered by homeowners’ insurance. However, it’s important to review your policy and check with your insurance provider to determine what is covered.

How do I find a reputable gas boiler repair company?

Look for a company that is licensed, insured, and certified to work on gas boilers. Check online reviews and ask for referrals from friends and family to find a reputable and reliable repair company. But of course, you’re here already, and we are in Leicester, near you. CRS Matrix checks all the boxes for being your local boiler repair and maintenance company in Leicester.

How can I prevent my gas boiler from needing repairs?

Regular maintenance and servicing can help prevent the need for major repairs. It’s also important to have your boiler inspected annually by a professional to catch any potential issues before they become major problems.

Can a gas boiler be repaired, or does it need to be replaced?

In most cases, gas boilers can be repaired rather than replaced. However, if the damage is extensive, it may be more cost-effective to replace the boiler altogether. Getting a full assessment with CRS Matrix will give you peace of mind and a plan for future upgrades or replacements. But remember, we are here to provide you the most efficient and affordable course of action.

How much does it cost to repair a gas boiler?

The cost of repairing a gas boiler can vary depending on the extent of the damage and the parts needed for the repair. On average, repairs can cost anywhere from £100 to £1,500 or more. Remember, without a service agreement or insurance you may be paying additional call-out charges.

How long does a gas boiler repair take?

The length of time it takes to repair a gas boiler can vary depending on the severity of the issue. However, most repairs can be completed within a few hours to a day.

What are the common signs of a gas leak?

The common signs of a gas leak include the smell of gas, hissing or whistling sounds near gas appliances, a yellow or orange flame instead of blue, and physical symptoms such as headaches, dizziness, and nausea. If you smell gas coming from your boiler, you should immediately turn off the gas supply and contact a professional for repairs. Do not attempt to fix the issue yourself. Call the Cadent hotline immediately.

Can I repair my gas boiler myself?

It’s not recommended to repair your gas boiler yourself, as it can be dangerous and can result in further damage or injury. Instead, it’s best to leave the repairs to a trained and certified professional.

How often should I have my gas boiler serviced?

You should have your gas boiler serviced at least once a year to ensure it’s functioning properly and to prevent potential breakdowns. Regular maintenance can also help extend the life of your boiler.

How do I know if my gas boiler needs to be repaired?

There are several signs that your gas boiler may need repairs, including strange noises, leaks, weak or no heat, and unusual smells. If you notice any of these symptoms, it’s important to contact a professional to inspect your boiler.

Why is my boiler making strange noises?

Strange noises can be a sign of several issues, such as trapped air, a faulty pump, or a faulty valve. It’s best to call a professional to diagnose the issue.

How long do boilers last?

The lifespan of a boiler can vary depending on several factors, such as usage and maintenance. On average, a boiler can last between 10-15 years.

How can I prevent issues with my boiler?

Regular servicing, keeping the area around the boiler clean, and checking the pressure gauge can help to prevent potential issues with your boiler.

Can I fix my boiler myself?

It’s not recommended to attempt to fix your boiler yourself. Boilers are complex systems, and attempting to fix them without the proper training can be dangerous. Always call a qualified professional if you’re experiencing issues with your boiler.

What should I do if my boiler stops working?

If your boiler stops working, check the pressure gauge and try to troubleshoot the issue using the techniques outlined in this guide. If you’re unsure what’s causing the problem, it’s best to call a professional.

How often should I have my boiler serviced?

Boilers should be serviced annually by a qualified professional. This will help to prevent potential issues from occurring and prolong the lifespan of your boiler.

What is a CP12 certificate?

A CP12 certificate, also known as a Landlord Gas Safety Record or a Gas Safety Certificate, is a document that confirms that gas appliances, such as boilers, cookers, and fires, in a rental property have been checked for safety by a Gas Safe registered engineer. The certificate must be renewed annually and is required by law for landlords in the UK to ensure the safety of their tenants. The CP12 certificate provides proof that gas appliances in a rental property have been inspected and are safe to use, and also helps to reduce the risk of carbon monoxide poisoning and gas leaks.

What is the overall impact of sustainable landlord compliance?

Sustainable landlord compliance can contribute to a greener environment, decrease energy consumption and carbon emissions, save money in the long run, and promote sustainable living practices among tenants and neighbours.

Why is encouraging tenants to adopt sustainable habits important for sustainable property management?

Encouraging tenants to adopt sustainable habits creates a community of eco-warriors, making a significant impact on the environment through small actions such as recycling, composting, or using public transportation.

What are green upgrades and renovations, and why are they important for sustainable property management?

Green upgrades and renovations, such as solar panels, energy-efficient windows, or a green roof, make a property more attractive to eco-conscious tenants while reducing environmental footprints.

What are some small actions that landlords can take to make a significant impact on sustainability?

Small actions like swapping out traditional light bulbs for LED ones or sealing drafts to conserve energy can make a significant impact on sustainability. These actions inspire tenants and neighbours to follow suit.

How can regular boiler repairs and service help with sustainable property management?

Regular maintenance and repairs of a boiler can achieve optimal energy efficiency, reduce energy consumption, and carbon emissions. It is a win-win for both the landlord and the environment.

What are electric certificates, and why are they important for sustainable property management?

Electric certificates ensure that energy-efficient wiring and devices are up to code, making the home’s electrical systems safe and efficient. They are important for sustainable property management as they ensure compliance with eco-friendly practices.

What are gas certificates, and why are they important for sustainable property management?

Gas certificates are inspections that ensure compliance and identify eco-friendly alternatives for gas systems. By opting for energy-efficient appliances, gas emissions can be reduced, and money can be saved in the long run.

Why is sustainable landlord compliance important?

Sustainable landlord compliance is important because it helps create a greener environment, promotes eco-friendly living spaces, and contributes to the fight against climate change.

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