FAQs

If your boiler stops working, check the pressure gauge and try to troubleshoot the issue using the techniques outlined in this guide. If you’re unsure what’s causing the problem, it’s best to call a professional.

Using an engineer who is not Gas Safe registered to work on gas appliances is illegal and can be extremely dangerous. It puts tenants at risk of gas leaks, carbon monoxide poisoning, and explosions. Additionally, it can lead to significant legal penalties, including fines and imprisonment, if an incident occurs due to improper work.

The length of time it takes to repair a gas boiler can vary depending on the severity of the issue. However, most repairs can be completed within a few hours to a day.

Yes, you can switch energy suppliers even if you have a smart meter. Your new supplier should be able to use the same smart meter to measure your energy usage.

Making your own cleaning products using natural ingredients like vinegar, baking soda, and lemon juice is a great way to be more environmentally-friendly and economical. These ingredients are often cheaper than store-bought cleaning products and can be used for a variety of cleaning tasks around the home.

A programmable thermostat allows you to set the temperature of your home according to your schedule, so you can reduce heating or cooling when you’re away or asleep. By using a programmable thermostat, you can save up to 10% on your annual energy bills and reduce your carbon footprint.

In most cases, gas boilers can be repaired rather than replaced. However, if the damage is extensive, it may be more cost-effective to replace the boiler altogether. Getting a full assessment with CRS Matrix will give you peace of mind and a plan for future upgrades or replacements. But remember, we are here to provide you the most efficient and affordable course of action.

Installation costs for a home EV charger in the UK can range from £300 to £1,200. The exact cost depends on the type of charger and installation complexity. This price does not include any necessary electrical upgrades.

Some signs that your boiler may need replacing include an increase in energy bills, a drop in boiler efficiency, strange noises coming from the boiler.

There are several signs that your gas boiler may need repairs, including strange noises, leaks, weak or no heat, and unusual smells. If you notice any of these symptoms, it’s important to contact a professional to inspect your boiler.

It is recommended to have your boiler serviced in the summer or early autumn months, before your energy requirements start increasing for winter. This reduces the chance of a boiler breakdown when your home needs heating the most.

The installation time can vary depending on the availability of the installation engineer and the complexity of the installation. Typically, it takes around 1-2 hours to install a smart meter.

Taking shorter showers reduces the amount of water you use, which in turn reduces the amount of energy needed to heat that water. This can help you save money on your water and energy bills, as well as reduce your impact on the environment.

Most EVs are compatible with public chargers found across the UK, though Tesla cars may need an adapter for non-Tesla chargers. It’s always best to check compatibility with your vehicle manufacturer.

Absolutely! Plumbers can be the heroes of your boiler’s story. They have the skills and know-how to give your boiler the TLC it needs during a service, ensuring it stays in tip-top shape. However, it is important to ensure that the plumber is Gas Safe registered, which is a legal requirement for anyone carrying out work on gas appliances in the UK. CRS Matrix, here in Leicester are fully Gas Safe registered.
All gas businesses and their engineers must be on the Gas Safe Register to carry out gas work legally.

Energy suppliers are obligated to offer smart meters to their customers. You can check with your energy supplier or the relevant government agency to see if you are eligible.

It is not necessary to turn off your boiler before a service, as the engineer can do this as part of the service process, however it’s recommended to turn your boiler off before the service. This will ensure that it has time to cool down, allowing the engineer to work on it safely and efficiently.

To qualify for government incentives like the Electric Vehicle Homecharge Scheme (EVHS), your EV charger must be installed by an OLEV-approved (Office for Zero Emission Vehicles) installer. These installers have met specific standards and are authorised to install EV charging points under UK government programs.

Insulating your home helps keep it warm in the winter and cool in the summer, which can reduce your heating and cooling needs and save you money on your energy bills. Proper insulation can also reduce air leaks and improve indoor air quality.