Portfolio Landlord Compliance Management

There is no single property number that defines every portfolio landlord in everyday use. Generally, the term describes someone who owns several rental properties. Some manage property as a full-time business, while others invest alongside another career or business. The right support depends on how you manage your properties, not just how many you own.

Yes. Many portfolio landlords use an agent to find tenants and then manage maintenance and compliance themselves. CRS Matrix can take instructions from you and, with appropriate authority, coordinate inspections and tenant appointments directly.

Yes. You can tell us who is responsible for each address. We can communicate with the appropriate landlord, agent or portfolio manager for the instructed work, while MyMatrixHub® can help organise the property records.

No. CRS Matrix provides compliance and engineering support, not a requirement to transfer your property management. You retain control of decisions and authorisations, and we work with the arrangements you already have.

Yes. MyMatrixHub® supports relevant records from different contractors through available submission processes. You do not have to instruct CRS Matrix for every job. Independent contractors remain responsible for their own work.

Yes. With suitable authority and contact information, we can coordinate relevant tenant appointments and keep you informed about progress, findings and next steps. You remain involved when decisions or authorisations are needed.

We help landlords with Gas Safety Certificates (CP12), boiler servicing, Electrical Installation Condition Reports (EICRs), PAT Testing, Legionella Risk Assessments, EPCs and related electrical remedial works. We can also discuss combined requirements for individual properties or portfolios.

Yes. With the appropriate authority and contact details, our team can contact tenants to explain the visit, discuss availability and coordinate access. This saves landlords from managing every appointment themselves.

We make reasonable attempts to contact the tenant and keep the instructing landlord or agent informed when access is proving difficult. If an appointment cannot be agreed, we will discuss the next practical steps rather than treating the inspection as completed.

Key collection can be arranged where agreed in advance and practical for the appointment. Please tell us who holds the keys and any collection or return instructions when booking.

Not necessarily. Where suitable access has been agreed with the tenant or keyholder, many inspections can take place without the landlord attending. We will advise if anything needs your input.

Yes. Where both are requested, we normally arrange the Gas Safety inspection and boiler service together. An EICR requires a separate appointment, so we will explain the booking arrangements clearly.

For rented properties with relevant gas appliances or flues, landlords generally need a gas safety check every 12 months by a Gas Safe registered engineer. The record must also be provided to tenants within the applicable legal timescales.

In most private rented homes in England, electrical installations must be inspected and tested at intervals of no more than five years, or sooner if the report specifies. Other requirements may apply depending on the property and tenancy.

There is no blanket rule requiring annual PAT Testing for every rented property in England. Landlords must ensure electrical appliances they supply are safe. The appropriate inspection and testing frequency depends on the equipment, its condition and risk.

Landlords have duties to assess and control Legionella risks in rental properties. The assessment should be proportionate to the water system and risks present; a fixed annual or two-year certificate is not automatically required for every home.

Yes. We can help arrange an EPC for landlords who need to establish or update a property’s energy rating. EPC requirements and exemptions depend on the property and circumstances.

We explain the report findings and can prepare a quotation for appropriate electrical remedial work or further investigation. Urgent safety concerns must be addressed promptly, and landlords should follow the relevant legal timescales for corrective action.

Yes. Whether you have two properties or a larger portfolio, we can discuss scheduling, access arrangements, service requirements and a practical way to keep information organised.

Tell us about the property, its gas and electrical installations, appliances and tenancy arrangements. Our team can help identify the relevant services and explain where a specialist assessment or further information is needed.

MyMatrixHub® brings property compliance information and supporting records together, helping landlords review completed work, documents and items that may need attention without searching through separate emails and files.

MyMatrixHub® supports information and documentation from external contractors through supported submission processes. Ask our team how this works for your property and service arrangement.

For properties in Leicester and our local service area, CRS Matrix uses its own in-house engineering team. For properties outside our local coverage, we can work with approved, vetted contractors where the service is available. Landlords are also welcome to use their own chosen contractors and have the relevant documentation included in their MyMatrixHub® property records through the supported submission process. You retain flexibility over who carries out the work.

Check the contractor’s relevant competence and registration, whether the scope and price are clear, how tenant access is handled, how defects and remedials are reported, and how certificates and property records are supplied. Ask who will complete the work and what happens if further work is needed.

A coordinated provider can reduce repeated booking conversations, improve visibility of outstanding work and make certificates and follow-up easier to manage. Some specialist services still require different engineers or separate visits.

Yes. We work with landlords and letting agents. We can coordinate with the person authorised to instruct the work and agree how appointments, reports and certificates should be communicated.

You can book services online, use our contact form or call 0116 212 2182. If you have multiple properties, unusual access arrangements or several inspections to coordinate, tell us what you need and we will discuss the options.

Temporary heating may be provided where specifically authorised and appropriate to the circumstances. It is not automatically left at every breakdown; the job instructions and agreed arrangements determine what can be supplied.

If an inspection or diagnostic identifies further work, we provide findings and, where appropriate, a proposal explaining the scope and cost. Work requiring separate authorisation is not treated as automatically approved.

MyMatrixHub® is designed to bring relevant certificates, property history and available job information together against individual property records, making it easier to review a portfolio without searching separate email chains.

MyMatrixHub® supports processes for including relevant documentation from contractors outside CRS Matrix. This helps keep a fuller property history even when different contractors carry out work.

No. MyMatrixHub® is intended to help organise property information beyond work undertaken directly by CRS Matrix. Available features and service options depend on the account arrangement.

Yes. MyMatrixHub® is available UK-wide. CRS Matrix’s own on-site gas, electrical and maintenance services are focused on Leicester and the surrounding Leicestershire area.

Start with a reliable record for each property and the relevant inspection dates. MyMatrixHub® helps bring compliance information together, while our team can discuss scheduling local inspections and the practical next steps for upcoming requirements.

Yes. We can discuss Gas Safety checks, electrical inspections, diagnostics and authorised remedial work when a property is changing tenants. Tell us the intended tenancy dates and access arrangements so we can plan appropriately.

Contact our team with the number and approximate locations of your properties, the services you require and whether tenants or an agent manage access. We can then discuss a practical approach tailored to your portfolio.

Yes. We can discuss inspection requirements across several Leicester and Leicestershire properties, coordinate suitable visits and help organise follow-up work. The approach depends on each property, its access arrangements and the services required.

Yes. You do not need to manage a large estate to benefit from coordinated compliance. We work with landlords managing several properties as well as letting agents. Tell us how many properties you have and what support you need.

Yes. We regularly coordinate with letting agents and property managers. We agree who can instruct work, who arranges access and who receives updates, reports and quotations, helping avoid crossed messages.

Not necessarily. Where you authorise us and provide appropriate contact details, our team can communicate with tenants, explain the appointment and help arrange access. We understand tenants’ schedules and the importance of respectful communication.

We make reasonable contact attempts and keep the instructing landlord or agent informed if access is proving difficult. We will discuss alternative arrangements where appropriate; an inspection cannot be recorded as complete if access was not obtained.

We can discuss grouping suitable appointments to reduce administrative effort, subject to engineer availability, property locations and access. Some services require separate visits, so we will explain what can realistically be combined.

Yes. Where an EICR identifies issues requiring attention, we can explain the findings, prepare a proposal for remedial works and arrange authorised repairs. The inspection and any additional repairs are separate unless agreed otherwise.

Yes. CRS Matrix offers boiler diagnostics and repairs alongside planned gas and electrical compliance services in our local service area. A diagnostic visit identifies the problem; any replacement parts or further repairs are quoted or authorised separately.

We consider the practical requirements of an occupied property, including access, communication, safety and disruption. Where additional work is required, we explain the next steps and obtain the necessary authorisation before proceeding.