Letting Agent Compliance & Maintenance Support

Start with a conversation about your agency, the properties you manage and the support your team needs. You can begin with a handful of instructions rather than moving an entire portfolio at once. We’ll discuss how you prefer to send jobs, communicate with tenants and receive updates, then let the service speak for itself.

You can approach us about individual jobs or ongoing support. We don’t expect every agency to transfer its whole portfolio to get started. Any agreed rates, service arrangements or specific commitments can be discussed directly so both teams understand what’s included.

Our engineering and managed compliance services focus on Leicester and Leicestershire. MyMatrixHub® is a separate digital compliance management platform available UK-wide, including to agencies that use their own local contractors.

Our core services include gas safety inspections, boiler servicing and diagnostics, EICRs, electrical remedials, PAT testing, Legionella risk assessments and associated repairs. We can also discuss related requirements and suitable specialist partners where appropriate. We’ll clarify the scope of any instruction before work proceeds.

Send us the property details, the work required and the relevant tenant or access information through your agreed instruction route. Our team can then process the instruction and coordinate the next steps. We can discuss an approach that fits your agency’s existing workflow rather than introducing unnecessary administration.

Yes, where authorised and provided with the appropriate contact details. We understand that a rental property is somebody’s home, so we aim to communicate clearly, explain the reason for the visit and arrange access considerately. Your team can let us know about relevant access instructions or tenant circumstances.

Access isn’t always straightforward. Our team makes reasonable contact attempts through the agreed process and records relevant outcomes. Where an appointment cannot be secured, we’ll refer the matter back to your property management team for the next decision, rather than treating an unresolved instruction as complete.

Key collection can be arranged where practical and agreed in advance. Please include collection and return details in the instruction, along with any access restrictions. We’ll confirm the arrangements for the particular visit rather than assume keys will always be available.

We understand the questions your team faces: has the instruction been received, has the tenant been contacted, is the visit booked and what happened afterwards? Our office coordination and available job updates help keep the position clear. MyMatrixHub® can also provide access to relevant recorded information and job status where available.

The engineer records the relevant findings and recommendations. Where further work is required, we’ll explain the issue and the proposed next steps, including whether a quotation or further investigation is needed. Work outside the existing authorisation is discussed and agreed before proceeding, except where immediate safety action is required within the engineer’s responsibilities.

That’s a priority for us. A report should help somebody make a decision, not leave them guessing what technical terminology means. We aim to explain what was found, why it matters and what happens next. Where a proposal is needed, we provide a clear scope and supporting explanation so non-technical readers can assess it.

We distinguish immediate safety concerns and work needed to address an identified defect from improvements or future considerations, using the relevant inspection standards and professional judgement. For example, an EICR may record different classification codes. We’ll explain the significance of the findings rather than treating every recommendation as equally urgent.

Yes. We’re happy to explain our findings and proposals, either through the property manager or directly with the landlord where the agency agrees. We respect the agency’s relationship with its client and want the landlord to understand the proposed work before making a decision.

We’ll set out the recommendation or proposed work for consideration and follow the agreed authorisation route. Your team and the landlord remain in control of expenditure decisions. Where further work is approved, we can then coordinate the next practical steps, including materials and a return visit if required.

The documents depend on the work undertaken and its outcome. They may include certificates, inspection reports, engineer findings, recommendations, quotations and relevant job records. If something remains outstanding, we’ll aim to make the reason and the next action understandable rather than leaving your team with an unexplained document.

MyMatrixHub® is a separate digital property compliance management platform. It brings recorded compliance information, supporting documents, property history and outstanding actions together so property managers and directors can better understand what’s recorded, what needs attention and what may happen next. It complements CRS Matrix’s local managed service but can also be used independently.

Yes. You can continue instructing your own contractors. MyMatrixHub® provides structured ways to capture relevant findings and documents against each property. Your agency remains responsible for selecting, instructing and managing its contractors; using the platform does not mean CRS Matrix oversees those independent appointments.

No. It is designed as a specialist compliance management layer alongside your existing agency software, not a replacement for your lettings or sales platform. Information is already exchanged with systems including Fixflo, Street and Arthur, while those integrations continue to be developed. The data available through each connection may vary.

MyMatrixHub® is designed to make recorded compliance information easier to review across properties. Status indicators can help identify current records, approaching renewals and matters needing attention. Where reasons for outstanding actions have been recorded, they can provide useful context for management review. The displayed position depends on the evidence held in the platform.

Organised property records, certificates, inspection history and explanations of outstanding actions can make internal reviews and audit preparation easier. The platform can help your team locate available evidence and identify gaps, but it does not certify that every legal duty has been met or guarantee an audit outcome.

Property history shouldn’t depend on one person’s memory or inbox. Keeping relevant certificates, inspection findings, recommendations and job records against the property can help colleagues understand what’s happened before and what’s still outstanding. Access to records remains subject to your agency’s permissions and data arrangements.